Event ticket terms
Know what you are booking, how payment is confirmed and where to get help.
Effective 29 October 2026 · Payment plans updated 27 October 2026 · Version 2026-10-29
Who you are booking with
UMBRELLA Events is operated by UMBRELLA PR, a trading name of AFRICASKI LIMITED, Nairobi, Kenya. Payment collection is through the activated payment provider displayed at checkout, including Paystack or KCB Buni. The M-PESA recipient may appear as AFRICASKI LIMITED. These terms apply to UMBRELLA’s event checkout, not services offered on another ticket platform.
Your account and permissions
By choosing to continue with email or a supported sign-in provider, you agree to use accurate details, keep account access private and follow these ticket terms. You authorise UMBRELLA and its service providers to process the information needed to authenticate your account, manage your bookings and payment plans, prevent fraud, send essential service messages and provide support, as explained in buyer privacy. A verified account can match bookings made with the same verified email. You may not use another person’s account or ticket without permission. Sign-in or purchase is not consent to unrelated marketing, an unlimited publicity licence or a waiver of statutory rights. Optional uses need a separate choice.
Your event and ticket choice
Read the published date, venue, time, tier and inclusions before paying. Information marked “to be announced” is not confirmed. Prices are in Kenyan shillings. Review the complete total before requesting payment; a changed price requires a new review. Early Bird, Regular (Non Alcohol), Regular (Alcohol) and Luxe (All inclusive) are distinct choices. Benefits that have not been published are not promised. Alcohol packages are restricted to adults aged 18 or over; identification may be requested.
Promo codes and service charges
Where a code applies, its discount is calculated from the ticket subtotal before the checkout service charge. One code can be used per booking, subject to its event, dates, minimum spend and usage cap. Unless the promotion states otherwise, it can be redeemed once per browser/device and once per network/IP address. People sharing a network may share the same limit. A pending checkout reserves the code; continue that order rather than creating another. Browser identifiers can be reset by clearing cookies and are an abuse control, not identity verification. Unpaid reservations temporarily count toward that cap. The complete ticket subtotal, discount, service charge and final amount are shown before payment. Percentage charges use gross-up calculation; M-PESA totals round up to whole shillings. The uniform card service charge covers processing up to 3.8%; actual local-card processing may be lower. Paystack automatic settlement has no extra charge. Unverified merchant withdrawal or Till tariffs are not added as invented costs. Provider asset-conversion or wallet/network costs are shown separately by Binance. Existing orders retain their original totals. Saved instalment plans include their service charge once and keep the payment method chosen at booking.
Payment and confirmation
Use accurate name, email and Kenyan mobile details. M-PESA requests go to the number you enter. Enter your PIN only in the M-PESA interface on your phone. A prompt, screenshot, SMS copied into chat or card return URL does not establish payment in this website. We mark an order paid only after verified provider confirmation. Keep your order reference. A payment-status screen is not an admission QR ticket. Ticket delivery and entry arrangements must be confirmed by UMBRELLA. An unpaid checkout can hold selected tickets for up to 30 minutes; the temporary hold is not paid admission.
Lipa polepole payment plans
Where Lipa polepole is available, sign into your customer account, review the total and accept these terms before saving a plan. The unpaid plan holds your selected tickets for up to 30 minutes, ending earlier if the event starts. A provider-verified initial payment of at least 50% of the total keeps those tickets reserved until the event starts. Return to My tickets at /tickets to view verified payments and pay further instalments or the remaining balance. The full balance must be verified before the event starts and before admission. A deposit or part payment does not provide an admission QR ticket.
Expired plans and late payments
An unpaid hold expires if the initial payment is not verified within its stated time. Once a plan reaches its deadline, it cannot accept further payments through the website. Any verified money received after the hold or plan deadline, or on a plan already closed, is recorded for staff review. It does not automatically renew the reservation or issue tickets. Money is neither automatically refunded nor automatically forfeited. Keep your payment references and contact UMBRELLA so the team can review the provider record and explain the available next steps.
If something goes wrong
Check the existing payment status before requesting another payment. If money has left your account, do not pay twice. Contact info@umbrella.co.ke with the order reference, amount and transaction date; never send a PIN, OTP or card security code. Use only the payment instructions shown for your own order. Manual PayBill collection is unavailable until bank-approved routing and reconciliation are enabled.
Changes, cancellations and refunds
Contact the team about a cancellation, duplicate payment, transfer or refund request. Eligibility depends on the published event arrangements and applicable law. If an event is cancelled or materially changed, UMBRELLA will communicate the available options to affected buyers. A refund is not automatic or confirmed by Ella. Where a refund is approved, the team will confirm the amount, original payment channel and expected processing time. Nothing here removes rights that cannot legally be excluded.
Attendance and support
Follow the venue’s published safety and entry requirements. Do not resell or share another person’s ticket or private payment reference. Contact the team before booking if you need accessibility assistance or clarification about age restrictions, dietary arrangements or inclusions. Website support: info@umbrella.co.ke, +254 732 555 421, Monday–Friday 09:00–17:00 East Africa Time.
Need a hand? Contact UMBRELLA